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    Fleetsmith customers unhappy with loss of third-party app support after Apple acquisition

    When Apple verified it had obtained Fleetsmith, a cellular machine management seller, on Wednesday, it seemed like a easy acquire, but Fleetsmith prospects promptly discovered a key piece of operation experienced stopped working  — and quite a few weren’t satisfied about it.

    Apple methods directors started complaining on social media on the morning of the acquisition announcement that the firm was no for a longer period making it possible for them to hook up to third-get together applications.

    “Primarily Fleetsmith preserved a third-party app catalog, so you could deploy items like Chrome or Zoom to your Macs, and Fleetsmith would keep stability updates for people applications. This was the most important purpose we purchased Fleetsmith,” a Fleetsmith client explained to TechCrunch.

    The client included that the company described this functionality as a significant feature in a enterprise website post:

    Fleetsmith handles this all for you automatically. Once the variation is enforced, it is downloaded and queued for install quickly throughout the gadget fleet. Most apps will update silently and routinely once they’re restarted, but users can also opt for to do the update manually. Our agent will remind end users about the update periodically, and then as soon as the enforcement date hits, it will give them an option to conserve function and then operate the update by itself.

    As it turned out, in an e mail to Fleetsmith prospects on the working day of the changeover Apple experienced manufactured it clear that it was discontinuing this element. The email incorporated back links to a number of aid content articles that ended up meant to guide admins with the transition. (The e mail is bundled in full at the finish of this report.)

    The typical consensus among the admins that I spoke to was that these content articles had been not terribly practical. While they described a way to repair the troubles, they reported that Apple has turned what was a extremely automated practical experience into a remarkably manual just one, correctly removing the speed and relieve of use edge of obtaining the update aspect in the very first position.

    Apple did affirm that it had responded to some aid ticket requests soon after the improvements this week, declaring that it would before long restore some configurations for Catalog applications, and was working with impacted shoppers as required. The business did not make apparent, on the other hand, why they taken out this performance in the 1st position.

    Fleetsmith provided a pair of essential functions that appealed to Mac process directors. For starters, it permit them established up new Macs mechanically out of the box. This permits them to ship a new Mac or other Apple gadget, and as shortly as the worker powers it up and connects to Wi-Fi, it connects to Fleetsmith, wherever methods directors can track use and updates. In addition, it permitted Technique Administrators to enforce Apple security and OS updates on corporation devices.

    What is additional, it could also do the same thing with 3rd-occasion programs like Google Chrome, Zoom or quite a few others. When these businesses pushed a new update, technique administrators could make confident all consumers experienced the most modern model working on their equipment. This is the essential operation that was eliminated this 7 days.

    It’s not apparent why Apple chose to strip out these characteristics outlined in the email to prospects, but it seems probably that most of this performance is not coming again, other than restoring some configurations for Catalog apps.

    Electronic mail that went out to Fleetsmith clients the working day of the acquisition outlining the adjustments:


    Makes an attempt to achieve Fleetsmith founders for remark were unsuccessful. Should that modify we will update the post.

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